Landscaping Woodgreen Service Terms and Conditions
These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Woodgreen to residential and commercial customers. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create a clear understanding of how garden and outdoor improvement work is arranged, delivered, paid for, and completed, while protecting both the customer and the service provider. These terms apply to landscaping services, including planning, installation, maintenance, preparation, planting, turfing, paving support, boundary features, and related outdoor works.
The purpose of these conditions is to keep the service process transparent and orderly. Landscaping projects often involve access arrangements, weather-sensitive scheduling, material purchases, and waste handling. For that reason, the customer should read the terms carefully before confirming any booking. If a quotation, estimate, or work order differs from these terms, the written quotation or agreed order may take priority only where expressly stated. Any variation must be confirmed in writing. Throughout these conditions, references to “we”, “us”, and “our” mean the landscaping service provider, and references to “you” or “the customer” mean the person, business, or organisation purchasing the service.
These terms are designed for use as a legal page and therefore avoid unnecessary local detail. They should be interpreted in line with applicable UK law and normal business practice. Nothing in these terms is intended to remove any rights that cannot legally be excluded, including mandatory consumer protections where they apply. For clarity, these conditions govern the relationship between the customer and the provider from booking through to final completion.
Booking Process
All landscaping work begins with a request for service, followed by an assessment of the required work and the preparation of a quotation or estimate. A booking is usually confirmed once the customer accepts the quotation in writing, by email, by signed form, or by another agreed method. Acceptance may also be implied where the customer instructs us to proceed after receiving the quotation. No booking is binding until it is confirmed by us. We reserve the right to decline a booking where the requested work is outside our scope, unsafe, impractical, or unavailable within the required timeframe.
The customer must provide accurate information when booking, including access details, the nature of the site, known hazards, service expectations, and any relevant restrictions. If the information provided is incomplete or inaccurate, the schedule, cost, or scope of the landscaping service may need to change. Where a site visit is required before work can be confirmed, the booking may remain provisional until the inspection has been completed. We may ask for photographs, measurements, or further information before accepting the work. Any dates given are estimated unless expressly confirmed as fixed in writing.
We will use reasonable efforts to attend on the agreed date, but landscaping work may be affected by weather, supply delays, ground conditions, or other operational factors. If a change is required, we will aim to notify the customer as soon as reasonably possible and offer an alternative date. Where the customer requests a change to the booking, we may revise the quotation, schedule, or completion date. If access is not available on the agreed day, or if the site is not ready for work to begin, waiting time and additional return visits may be charged.
Payments
Payment terms will be stated in the quotation, invoice, or order confirmation. Unless otherwise agreed, invoices are payable within the stated payment period from the invoice date. Landscaping Woodgreen may require a deposit before materials are ordered, labour is scheduled, or the booking is secured. Deposits are generally non-refundable where costs have already been incurred, although any mandatory consumer rights will remain unaffected. Payment may be required in stages for larger landscaping projects, particularly where significant materials or phased work are involved.
All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on the tax status stated in the quotation or invoice. If a quotation is based on assumptions about site conditions, quantities, or access, the final charge may change if those assumptions prove inaccurate. Additional work requested by the customer, or necessary work identified during delivery of the service, may be charged separately. We will normally seek approval before carrying out chargeable variations, except where urgent action is reasonably required to protect property, health, safety, or the integrity of the work already completed.
Late payment may result in the suspension of ongoing work, withholding of final materials or documentation, and recovery action where necessary and lawful. We may charge interest and compensation on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable, and otherwise in line with any rights available under the law. If payment is made by bank transfer, card, or another approved method, the customer must ensure funds are available and the payment reference is correct. Payments are not deemed received until cleared funds have been confirmed.
Cancellations, Delays, and Changes
The customer may cancel a booking by giving notice in writing. If cancellation occurs before materials are ordered or work has begun, any refund of a deposit will depend on the expenses already incurred and any non-recoverable costs. If cancellation takes place after preparation has started, or once staff and equipment have been allocated, the customer may be charged for reasonable losses, wasted time, and committed costs. For consumer customers, any statutory cancellation rights that apply to distance or off-premises contracts will be handled in accordance with the law, including the exceptions that may apply to urgent or bespoke services.
If the customer asks to postpone the work, we will try to agree a new date, but the revised schedule may depend on availability. A postponement may affect pricing if labour, materials, or supplier charges have changed. We are not responsible for delays caused by weather, flooding, high winds, frozen ground, material shortages, transport problems, or other events outside our reasonable control. Where such delays occur, the parties will work together in good faith to rearrange the service. Force majeure-type events may justify suspension or rescheduling without liability for any resulting inconvenience.
We may cancel or suspend the service if the site becomes unsafe, access is denied, payment is overdue, the customer fails to cooperate, or unexpected conditions make the work impractical or unlawful. In such circumstances, we will normally explain the reason and, where appropriate, offer a revised arrangement. If part of the service has already been completed, the customer must pay for work carried out up to the date of cancellation or suspension. We also reserve the right to cancel where the customer behaves in a threatening, abusive, or unlawful manner toward staff, contractors, or third parties.
Liability and Service Standards
We will provide landscaping services with reasonable care and skill, using suitable materials and competent workmanship. However, landscaping work can be affected by existing site conditions, hidden defects, underground services, subsidence, drainage issues, root systems, weather, and the natural behaviour of plants and soils. Unless specifically included in the quotation, we do not guarantee the long-term performance of living materials, natural products, or areas affected by conditions beyond our control. The customer acknowledges that some variation in colour, texture, growth, and finish is normal in landscape and garden work.
The customer is responsible for ensuring that the site is suitable for the proposed work and that any necessary permissions, consents, or approvals have been obtained unless we have expressly agreed otherwise in writing. This includes planning permission, boundary consent, access rights, and landlord or freeholder approval where relevant. We are not liable for delays, defects, or additional costs caused by the customer’s failure to secure such permissions. The customer must also inform us of any buried pipes, cables, chambers, irrigation systems, or other hidden hazards known to them before work begins.
Our liability for direct loss or damage resulting from our breach of contract, negligence, or failure to comply with these terms is limited to the amount paid or payable for the specific service giving rise to the claim, except where the law does not permit such limitation. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. We are not responsible for indirect or consequential losses, including loss of profit, loss of enjoyment, loss of anticipated savings, or deterioration caused by normal wear, weathering, or seasonal changes.
Waste Regulations and Site Clearance
Waste arising from landscaping work may include soil, turf, branches, leaves, stones, old timber, packaging, and other green or inert materials. Any waste collection, removal, or disposal service provided by us will be carried out in accordance with applicable UK waste regulations and with due regard to duty of care requirements. Where we remove waste, it will ordinarily be transferred to licensed facilities or handled by appropriately authorised persons. We may provide a waste transfer note or equivalent record where required by law or by the nature of the job.
The customer must not ask us to dispose of hazardous, contaminated, or regulated waste unless this has been disclosed in advance and we have agreed in writing to handle it. Examples may include asbestos, chemical residues, fuel containers, oily materials, invasive species, or waste contaminated by building substances. If such materials are discovered during the work, we may stop the relevant activity, isolate the affected area where reasonably possible, and charge for additional handling, protective measures, or specialist removal. The customer remains responsible for the accuracy of any information given about waste content and site conditions.
Where waste remains on site for customer disposal, the customer must arrange lawful removal and storage. We are not responsible for waste left by previous occupants, contractors, or third parties unless we have specifically agreed to clear it as part of the service. If any material must be retained for reuse, screening, or later collection, the arrangements must be confirmed before work starts. We may refuse to handle waste that we reasonably believe cannot be managed safely or lawfully under the terms of our service or under applicable environmental rules.
Customer Responsibilities, Complaints, and General Terms
The customer must provide safe access to the site and ensure that pets, children, vehicles, and personal belongings are kept clear of work areas. Utilities, hidden services, and fragile items should be identified in advance. If the work area is obstructed or if we are prevented from working safely, we may charge for downtime or rescheduling. The customer should inspect the completed landscaping service promptly and notify us of any issues within a reasonable time. Where a defect or omission is reported, we may inspect the area and decide whether remedial work is required under the contract.
If a complaint arises, both parties should act reasonably and attempt to resolve the matter by discussion and evidence, such as photographs, invoices, or site notes. Any agreed remedial work will be limited to the relevant scope of the original service unless otherwise agreed. These terms may only be varied in writing by an authorised representative. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce a right on one occasion does not waive that right on any other occasion.
